Frequently Asked Questions
About our products
Where are your products made?
Where can I buy Rejuran® products?
We sell all our products on our website and quickly ship them directly to you. Find us at rejuranusa.com. You can also purchase our products directly from dermatology offices.
Can I Buy Rejuran® Products Outside The US?
Rejuran® Advanced products are currently only available in the US, but Rejuran® Healer and Rejuran® products are available around the world. The Rejuran® website in your country will list the specific products available in your area.
When Will You Have New Products Available On Your Website?
We’re growing every day with many exciting product launches coming soon! Sign up and never miss out on the most cutting-edge innovations in anti-aging skincare!
Does Rejuran® Test On Animals?
Rejuran® does not test on animals and we do not support animal testing. Moreover, our company ethics drive us to use eco-friendly packaging, cruelty-free production, and ethical sourcing.
How Long Before I See Results
Some of our products offer results that can be seen within a few minutes, but you need regular, consistent use to achieve full results. Some products like our Advanced Anti-Aging Retinol + c-PDRN® Serum typically offer some visible results in a few days with full results seen in about a month.
Are Rejuran® Products Safe To Use Before And After A Cosmetic Procedure?
If you are under the care of a medical doctor for a cosmetic procedure, we recommend that you consult your physician to determine what products are appropriate for you.
How Long is the Product Good After I Open It?
Our products are packaged to retain freshness and will remain safe and effective up to 12 months.
Ingredients
Where Can I Find The Ingredients Used In Your Product
Full ingredient lists can be found under the “Ingredients” section on all individual product pages.
I Have Questions About A Specific Ingredient, Who Can I Contact?
We’re proud of our ingredients and we’re here to answer all your questions! Email us at cs.us@pharmaresearch.co.kr and we’ll do our best to get you the information you need.
What Exactly is c-PDRN® and is it Safe to Use?
PDRN was created originally as a medicine to speed healing, promote cellular regeneration, and reduce inflammation. As it turns out, these are the same issues that contribute to visible skin aging! So, our scientists created a cosmetic form of PDRN and c-PDRN® was born.
It’s a safe, naturally-derived stimulator of Growth Factors that occur naturally in our skin cells and support basic skin health, elasticity, and firmness by repairing damage caused by aging and the environment. c-PDRN® does amazing things to help you recapture youthful-looking skin!
Best of all, there are no expensive doctor appointments and no painful injections. You can read more here!
How Can I Track My Order?
Send an email to cs.us@pharmaresearch.co.kr and include your tracking number (you can find it on the confirmation email we sent you!).
I Have Questions about My Order, Who Can I Talk To?
You can fill out the form here.
General
What’s Your Shipping Policy?
Please refer to our shipping policy .
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is Your Return Policy?
How Can I Make Edits to My Subscription?
To change your delivery schedule, update your address, or make other changes to your automatic shipping subscription, use this link HERE to access you subscription settings at anytime.
Why was I charged for shipping on my subscription order if it was over the minimum free shipping charge?
For subscription orders, each individual shipment must meet the free shipping minimum to qualify. This policy is in place because subscription orders may be shipped separately based on the chosen frequency of delivery for each product.
Working with influencers
Didn’t see your question?
You can contact us through our contact page! We will be happy to assist you.
Does Rejuran Sell My Personal Information?
The California Consumer Privacy Act (CCPA) requires us to make the opt out feature available for all Californians. We can assure you that Rejuran has never, and does not now sell any of our customer’s information. The information we request from our customers is for order processing use only.